Frequently Asked Questions

1. How long does shipping take?

Orders are processed within 1-3 business days. Shipping typically takes 7-15 business days depending on your location.

2. Do you ship internationally?

Yes, we ship worldwide. Shipping costs will be calculated at checkout.

3. How can I track my order?

Once your order is shipped, you will receive a tracking link via email. You can also check the status on our Order Tracking page.

4. What is your return policy?

We offer a 30-day return policy on most items. Please refer to our Return & Refund Policy page for full details.

5. What if my item is damaged?

Please contact us within 7 days of receiving your order with photos of the damaged item at support@arture.shop, and we’ll arrange a replacement or refund.

6. Which payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options listed at checkout.

7. Can I change or cancel my order?

If your order has not yet shipped, please contact us as soon as possible at support@arture.shop to make changes or cancel.

8. Do you offer discounts?

We offer seasonal promotions and discounts for newsletter subscribers. Sign up to get exclusive offers.