Return & Exchange Policy

1. Returns and Exchanges

1.1 If you wish to return or exchange an item, please contact us first by emailing support@arture.shop with your full name and order number.

1.2 Returns sent without prior contact will not be accepted. Our support team will provide detailed instructions and a return form which must be completed and included in your package. Missing the form may result in no refund.

1.3 For bundled products, returns must include all items in the bundle, including any free or zero-priced items, to qualify for a full refund.

2. Damaged or Defective Items

2.1 Please inspect your order carefully upon receipt. If you find any manufacturing defects, missing items, or damage during shipping, notify us within 7 days with photos so we can resolve the issue promptly.

2.2 Contact us at support@arture.shop with your order details and photos showing the problem.

2.3 Products damaged due to misuse or accidental damage are not eligible for return or exchange. Returned items must be in their original, unused condition.

2.4 We stand behind the quality of our products and will offer a full refund or replacement for any defective items as verified by our team.

3. 60-Day Risk-Free Trial for Eligible Products

3.1 We offer a 60-day risk-free trial on select products for first-time customers. During this period, if you're not fully satisfied, you may request a full refund and keep the product.

3.2 To qualify, you must have purchased an eligible product.

3.3 Refund requests under this policy require photo evidence of product use and confirmation that any usage guidance provided by our team was followed.

3.4 Please contact our customer service at support@arture.shop to apply for this trial. Without application, the policy cannot be honored.

4. Additional Terms

All returns and refunds are subject to our full Terms & Conditions. Please review them for detailed information on cancellations, refunds, and exchanges.